REFUND POLICY

Welcome to Palermo Class!

Our Refund Policy explains how we handle returns, refunds, and exchanges to ensure your satisfaction with our products and services.

1. Returns, Exchanges and cancellations

We want you to be happy with your purchase. You may return the item within 30 days of receiving it for a refund or exchange. Contact us if you decide to cancel the order. For orders canceled after 24 hours of the purchase, but before the shipment, a 15% cancellation fee shall be applied. We will NOT accept an order cancellation request if the order has already been shipped.

2. Refund Process

To initiate a return or exchange, please contact us at support@palermoclass.com with your order details and reason for return. We'll provide you with instructions on how to proceed.

3. Eligibility

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

4. Non-Refundable Items

Certain items are not eligible for return or refund, including damaged, used/worn, or items purchased on sale.

5. Shipping Costs

Shipping costs for returning your item are non-refundable. You are responsible for paying return shipping costs unless the return is due to our error.

6. Refund Timeline

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 40-50 working days.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or exchange, please contact us at:

• Email: support@palermoclass.com